Ella Sweater

Returns Policy

Eligible items must have a return request submitted within 7 days from receipt of delivery on tracking information. Items that fall outside the window are not eligible for return. Refunds for returns will be given via store credit ONLY; you can add Seel at checkout to get a full refund via original payment method. We do not include initial shipping charges in the credit. We do not exchange items, but you are welcome to repurchase with your credit in another size. If you want to garuntee your size will be available, we recommend grabbing it asap. Credit will not be issued until we receive and inspect your returned items. Store credit is ONLY redeemable on the website/app. Facebook group orders CANNOT use store credit. Approved returns must be postmarked within 5 business days from day label is emailed to you. If you fail to ship your item out in the allotted time frame, you forfeit your return approval. Any defective merchandise must be reported following the same timeline for returns laid out above via the return portal. Please make sure you attach a picture of the damage. Items NOT eligible for return include: any item in the sale tab preorder items (graphic tees, tumblers, items listed preorder) deal/sale items listed in the Insiders group personalized items items discounted over 20% off with discount codes/BOGO items mystery box/bag items special order items (items you requested me to find for you) intimate items such as swimsuits, bralettes, etc. Free gifts, including giveaway items Flash Sale items Eligible return items must: Have original tags attached/be in original packaging Be free of animal hair Be unworn/unwashed Be free from stains including but not limited to makeup and deodorant Be free from odor including but not limited to cigarette smoke and perfume Be free of rips, tears, and snags If you ship back an item(s) not eligible for return you will be responsible for payment to ship the item(s) back to you. If payment is not received within 3 days your item(s) will be recycled or donated. If you would like the option to have a full refund on items not included above/refund to your original form of payment, please add Seel at checkout. You can read about Seel below. ($15 shipping label fee via Seel) If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items. https://app.seel.com/return/portal/login Questions on your Seel return? Email returns@seel.com For returns with Seel: Seel Return Assurance Policy ABOUT SEEL RETURN ASSURANCE Get peace of mind while purchasing final sale items when you add Seel Return Assurance. You’ll have the option to return eligible final sale items for a refund by adding Return Assurance at checkout. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply. The item(s) must be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached. All purchases made are subject to the standard return period of 30 days, and returns must be initiated within 30 days from the date your package is marked as delivered by the carrier. To initiate a return, please follow the instructions provided in your Seel confirmation email and submit your return at https://seel.ai/return/portal/. We are unable to offer free return shipping on eligible item(s) returned. Seel will provide a prepaid return shipping label for domestic orders. We will deduct the standard $10 return shipping fee from your refund when processing the return. Once the return is received and approved, the refund will be processed to your original form of payment. Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of Return Assurance is nonrefundable. Questions? Email us at returns@seel.com.